Privacy Policy
Protecting your information is our priority.
At Wesfardell Connect, we are committed to protecting your personal data. This Privacy Policy details the information we collect, how we use it, and the steps we take to keep it secure.
Information We Collect
We collect necessary information such as your name, address, contact number, email, billing details, service usage data, and technical logs.
How We Use Your Data: This data allows us to provide, maintain, and improve our services; process payments; communicate service updates; respond to inquiries; and comply with legal requirements.
Data Security and Sharing
Our Security Measures: To ensure your privacy, we implement strict security measures to protect your data from unauthorized access, misuse, or disclosure. Only authorized personnel are allowed to handle sensitive customer information.
Sharing of Information: We do not sell or rent your data. However, we may share limited information with trusted partners such as:
- Payment processors to facilitate billing.
- Government agencies (when required by law).
- Technical partners who assist in service delivery and maintenance.
Your Rights and Policy Updates
Customer Rights: As our customer, you have the right to access, update, and correct your personal information, as well as withdraw consent when applicable. Please note that withdrawal of consent may affect the continuation of your service.
Policy Changes: This Privacy Policy may be updated periodically, and any changes will be posted on our website.
Refund Policy
Wesfardell Connect - Commitment to our Customers
At Wesfardell Connect, we value our customers and strive to provide reliable internet services at all times. However, we understand that certain situations may require a refund. This Refund Policy explains the conditions and process for requesting and receiving a refund.
Conditions for Refund Consideration
- Service disruption or technical issues not caused by the customer's equipment, power outages, or natural disasters.
- Duplicate payments made for the same billing cycle.
- Verified erroneous charges.
- Prepaid payments made before an account cancellation if the service has not yet been activated.
Non-Refundable Situations
Refunds will not be issued for:
- Services already consumed or partially used.
- Disconnections due to non-payment or violations of our Terms & Conditions.
- Network interruptions caused by external factors such as typhoons, maintenance, or power failures.
Request Process and Timeline
How to Request: To request a refund, customers may visit our offices or contact us via Facebook Messenger, email, or hotline. Please provide your account name, contact number, and reason for the refund.
- Review Time: Our billing team will review your request within three to five (3–5) business days.
- Processing Time: Approved refunds will be processed within seven to fourteen (7–14) business days after approval.
Issuance of Refund and Final Clause
Approved refunds may be issued through cash refunds at our main office or authorized payment centers, or as service credits applied toward your next billing cycle. Refunds are released only to the registered account holder or their authorized representative, and all requests are subject to verification.
Wesfardell Connect reserves the right to amend this policy at any time, in compliance with company and government regulations.